Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Arrows-UK, Industry Road, NE6 5XB, Newcastle-Upon-Tyne, United Kingdom.

Shipping Returns

To return your product, you should mail your product to: Arrows-UK, Industry Road, NE6 5XB, Newcastle-Upon-Tyne, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


At Arrows-UK, we are committed to providing high-quality products to our customers. That’s why we offer a standard one-year warranty on all of our products. This means that if any of our products fail due to a manufacturing defect within one year of purchase, we will repair or replace the item at no additional cost to you.

Please note that some of our products may offer an additional warranty beyond the standard one year. If this is the case, it will be clearly noted in the product description. This additional warranty may extend the coverage period or provide additional benefits, such as accidental damage protection.

We hope that this warranty helps to give you peace of mind when making a purchase from Arrows-UK. If you have any questions about the warranty on a specific product, don’t hesitate to reach out to us for more information.

Need help?

Contact us at for questions related to refunds and returns.