How do I return an item?

When it comes to returns, we ask that you contact us first, in most cases upgrading, or downgrading, is the best route. If upgrading, or downgrading, is not applicable in your case, we will happily provide you with a Returns Authorisation Number.

Once you have received the Return Authorisation Number, you will need to send the item back using a courier of your own choice, we recommend using courier comparison companies, such as Parcel2Go.

Once the item is returned, we will pair it with the paperwork we have, from issuing the Return Authorisation Number, and process a refund for the cost of the item.

For more information on returns, please view our Return Information page.