Terms of Service

Arrows Corporation Ltd

These Terms of Service explain the rules that apply when you access, browse or use the Arrows Corporation Ltd website, online store, products, services, content, tools and related features.

Please read these Terms carefully before using our website or placing an order. By accessing or using our website, creating an account or purchasing from us, you agree to be bound by these Terms, together with any policies referred to in them, including our Privacy Policy, Cancellation & Returns Policy and any applicable Delivery Information.

If you do not agree with these Terms, you should not use our website or purchase from us.

Company Details

Trade name: Arrows Corporation Ltd
Company number: 7322440
VAT number: GB998148259

Trading address:
Arrows Corporation
Industry Road
Newcastle upon Tyne
NE6 5XB
United Kingdom

Telephone: +44 (0)191 296 6966
Email: info@arrows-uk.com

In these Terms, the words “we”, “us” and “our” refer to Arrows Corporation Ltd. The words “you” and “your” refer to the person using our website, creating an account or purchasing from us.

1. Use of Our Website

You may use our website for lawful personal or business purposes only.

You must not use our website in any way that:

breaks any applicable law or regulation;
is fraudulent, misleading or harmful;
interferes with the normal operation of the website;
attempts to gain unauthorised access to our systems, data or customer accounts;
transmits viruses, malware or other harmful code;
copies, scrapes, extracts or reuses website content without permission;
infringes our intellectual property rights or the rights of any third party;
harasses, abuses, threatens, defames or harms any person;
sends spam, unsolicited marketing or misleading communications.

We may suspend, restrict or terminate your access to our website if we believe you have breached these Terms.

2. Accounts

You may be asked to create an account or provide information when using our website or placing an order.

You agree that all information you provide will be accurate, complete and up to date. This may include your name, email address, billing address, delivery address, telephone number and payment details.

You are responsible for keeping your account login details secure. You are also responsible for all activity carried out through your account.

You must not transfer, sell, assign or allow another person to use your account without our permission.

3. Product Information

We make every reasonable effort to ensure that product information, descriptions, images, specifications, prices, availability and other details on our website are accurate.

However, product colours, finishes, sizes and appearance may vary slightly from the images shown on screen. This may be due to lighting, photography, screen settings, device type or manufacturing changes.

Product descriptions, specifications and availability may be updated or changed without notice. We reserve the right to discontinue, amend or limit the availability of any product at any time.

If we identify a clear error in product information, pricing or availability, we reserve the right to correct the error and, where necessary, contact you before accepting or fulfilling your order.

4. Orders

When you place an order with us, you are making an offer to purchase the goods listed in your order.

Your order is not accepted until we confirm acceptance. This will usually be by sending an order confirmation email or by dispatching the goods.

We reserve the right to refuse, cancel or amend an order where reasonable to do so. This may include cases where:

the product is unavailable;
there is an obvious pricing or product information error;
payment cannot be authorised;
delivery information is incomplete or incorrect;
we suspect fraud, misuse or resale activity;
the order cannot be fulfilled due to circumstances outside our control.

If we cannot accept your order, we will contact you using the details provided and issue any refund due.

Please check your order carefully before submitting it. If you need to cancel or amend an order, contact us as soon as possible. We may not be able to make changes once the order has been processed or dispatched.

5. Prices and Payment

Prices are shown in pounds sterling unless stated otherwise.

Prices may include or exclude VAT depending on how they are displayed on the website. Any applicable VAT, delivery charges or other costs will be shown before you complete your order.

Prices, discounts, promotions and product availability may change at any time. Changes will not affect orders that we have already accepted, unless there has been an obvious pricing error.

We accept payment through the payment methods displayed at checkout. You confirm that you are authorised to use the payment method provided.

If your payment is declined, delayed, reversed or otherwise not completed, we may delay or cancel your order.

6. Promotions, Vouchers and Offers

We may offer discounts, vouchers, promotional codes or special offers from time to time.

Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum spend requirements or usage limits.

We reserve the right to amend, suspend or withdraw any promotion, voucher or offer at any time where reasonable to do so.

If there is a conflict between these Terms and the terms of a promotion, the promotion terms will apply to that promotion.

7. Shipping and Delivery

Delivery options, estimated delivery times and delivery charges will be shown during checkout or in our Delivery Information.

Delivery times are estimates only unless we expressly agree otherwise. We are not responsible for delays caused by couriers, customs, incorrect delivery information, adverse weather, access restrictions or events outside our reasonable control.

You must ensure that the delivery address and contact details you provide are accurate and complete.

For large, heavy or specialist items, a responsible person may need to be present to receive and sign for the delivery. Delivery personnel may not be permitted to leave certain items unattended.

If you are unavailable to accept delivery, further delivery attempts or storage may incur additional charges.

Risk in the goods passes to you when the goods are delivered to you, or to a person identified by you to receive them.

8. International Orders

If goods are delivered outside the United Kingdom, you may be responsible for import duties, taxes, customs charges, clearance fees or other local charges.

These charges are not controlled by Arrows Corporation Ltd and are the responsibility of the recipient unless stated otherwise.

You are responsible for ensuring that any product ordered from us can be lawfully imported and used in your country.

9. Cancellations, Returns and Refunds

Cancellations, returns and refunds are handled in accordance with our Cancellation & Returns Policy.

Consumer customers may have the right to cancel an order under the Consumer Contracts Regulations 2013.

Faulty, damaged, incorrect or misdescribed goods will be handled in accordance with your statutory rights, including rights under the Consumer Rights Act 2015.

Nothing in these Terms affects your statutory rights.

10. Product Warranty

Products may be supplied with a warranty. The warranty period and warranty terms may vary depending on the product.

Please keep your proof of purchase, as this may be required for any warranty claim.

If a product develops a fault, please contact us using the details below:

Telephone: +44 (0)191 296 6966
Email: info@arrows-uk.com

We may ask you to provide details of the issue, photographs, videos, serial numbers or proof of purchase. You may also be asked to carry out basic checks with the support of our team.

Where a valid warranty claim is confirmed, we may provide replacement parts, repair the product, replace the product or offer another appropriate remedy.

The warranty does not cover:

misuse, abuse, neglect or accidental damage;
incorrect assembly, operation or maintenance;
use that is not in accordance with the product manual;
unauthorised alteration, modification or repair;
normal wear and tear;
routine maintenance items, consumables or service parts;
damage caused by unsuitable storage or exposure;
commercial hire or rental use, unless expressly agreed.

No responsibility is accepted for incorrect use of a product. Unauthorised modification of a product may void the warranty.

11. Safe Return of Petrol-Operated Items

If you return a petrol-powered item, you must ensure that it is safe for transport.

All petrol and oil must be fully drained before the item is returned or collected.

By arranging a return or collection, you confirm that you have taken all reasonable precautions to make the item safe for transport.

If an item is unsafe for transport, collection may be refused or delayed.

12. Intellectual Property

All content on our website, including text, images, graphics, logos, product information, videos, layouts, design elements, trademarks and other materials, belongs to Arrows Corporation Ltd, our affiliates, our suppliers or our licensors.

You may view and download website content for personal, non-commercial use only.

You must not copy, reproduce, modify, distribute, display, publish, transmit, sell, licence, scrape, extract or otherwise use any website content for commercial purposes without our prior written permission.

You must not use the Arrows Corporation Ltd name, logos, trading names, product names, designs or branding without our prior written permission.

All rights not expressly granted in these Terms are reserved.

13. Third-Party Links and Tools

Our website may include links to third-party websites, services, tools or content.

These are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, security, availability, policies or practices.

If you access third-party websites or tools, you do so at your own risk. You should review the third party’s own terms and policies before using their services or making a purchase.

14. Shopify

Our online store may be powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services online. Any purchase you make through our store is made directly with Arrows Corporation Ltd.

Shopify is not responsible for the products you purchase from us, the fulfilment of your order, product support, returns, refunds or any loss, damage or issue arising from your purchase from Arrows Corporation Ltd.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

By using our website or placing an order, you acknowledge that your personal information may be processed as necessary to provide our services, process your order, manage your account, handle delivery, provide customer support and meet our legal obligations.

Where our website is hosted or supported by third-party platforms, including Shopify, personal information may also be processed by those providers in accordance with applicable data protection laws and policies.

16. Customer Feedback, Reviews and Submissions

If you send us feedback, reviews, ideas, suggestions, photographs, videos or other content, you confirm that you have the right to provide that content.

Unless agreed otherwise, you grant Arrows Corporation Ltd permission to use, reproduce, edit, publish, display and distribute that content for purposes connected with our business, including customer service, product improvement, marketing and website content.

You must not submit anything unlawful, misleading, abusive, defamatory, obscene, infringing, harmful or containing viruses or malware.

We may monitor, edit or remove customer-submitted content where we consider it appropriate.

17. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions. These may relate to product descriptions, prices, promotions, delivery charges, transit times, availability or other information.

We reserve the right to correct errors, update information, cancel orders or amend details at any time where reasonable to do so.

Where an error affects an order you have placed, we will contact you using the details provided.

18. Prohibited Uses

You must not use our website or services:

for any unlawful purpose;
to encourage or assist unlawful activity;
to infringe our rights or the rights of others;
to upload or transmit viruses, malware or harmful code;
to scrape, extract, harvest or collect data without permission;
to send spam, phishing messages or unsolicited communications;
to impersonate another person or organisation;
to interfere with website security or access controls;
to submit false, inaccurate or misleading information;
to misuse product reviews, forms, accounts or checkout systems.

We reserve the right to restrict, suspend or terminate access where we believe these Terms have been breached.

19. Automated Access and Agents

You must not use bots, crawlers, scrapers, automated tools, artificial intelligence agents or other automated systems to access, copy, interact with, purchase from or extract data from our website without our prior written permission.

Any permitted automated access must clearly identify itself and must comply with our instructions, access controls, robots.txt file and any other technical restrictions.

You must not use automated tools to bypass security, complete CAPTCHAs, imitate human behaviour, place automated orders, overload our systems or gather customer, pricing or product data without permission.

20. Website Availability

We aim to keep our website available and working properly, but we do not guarantee that access will be uninterrupted, secure or error-free.

We may suspend, withdraw, update or restrict access to all or part of the website at any time for maintenance, security, operational or business reasons.

We are not responsible for losses caused by website downtime, technical issues, internet failures or events outside our reasonable control.

21. Disclaimer

The information on our website is provided for general information purposes only.

Although we take reasonable care to keep information accurate and up to date, we do not guarantee that all website content will always be accurate, complete or current.

To the fullest extent permitted by law, our website and its content are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any rights you may have under UK consumer law.

22. Limitation of Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded under applicable law.

Subject to the above, Arrows Corporation Ltd will not be liable for:

losses that were not foreseeable;
losses caused by events outside our reasonable control;
business losses, including loss of profit, revenue, contracts, goodwill or opportunity;
loss of data;
damage caused by your misuse of the website or products;
losses caused by third-party websites, couriers, payment providers or service providers.

For consumer customers, we only supply goods for domestic and private use unless agreed otherwise. If you use goods for commercial, business or resale purposes, our liability may be limited as permitted by law.

23. Indemnity

If you use our website or services in breach of these Terms, you agree to be responsible for any losses, damages, claims, costs or expenses that arise as a result, where permitted by law.

This includes claims made by third parties arising from your misuse of the website, breach of these Terms, infringement of rights or unlawful activity.

24. Termination

We may suspend or terminate your access to our website, account or services if we reasonably believe that you have breached these Terms or misused our website.

Any provisions that are intended to continue after termination will remain in effect, including intellectual property, limitation of liability, privacy, indemnity and governing law provisions.

25. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed to the extent necessary.

The remaining parts of these Terms will continue to apply.

26. Waiver

If we do not enforce any part of these Terms immediately, this does not mean that we have waived our right to enforce it later.

27. Entire Agreement

These Terms, together with any policies referred to in them, form the agreement between you and Arrows Corporation Ltd regarding your use of our website and services.

28. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written permission.

We may transfer or assign our rights and obligations where reasonable to do so, including as part of a business transfer, restructuring or change of service provider.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms, except where consumer law gives you the right to bring proceedings elsewhere.

30. Changes to These Terms

We may update these Terms from time to time.

The most recent version will be published on our website. Any changes will take effect when posted, unless stated otherwise.

Your continued use of our website after changes are posted means that you accept the updated Terms.

31. Contact Information

Questions about these Terms should be sent to:

Arrows Corporation Ltd
Arrows Corporation
Industry Road
Newcastle upon Tyne
NE6 5XB
United Kingdom

Telephone: +44 (0)191 296 6966
Email: info@arrows-uk.com
Company number: 7322440
VAT number: GB998148259